{"id":290588,"date":"2019-05-03T08:08:05","date_gmt":"2019-05-03T06:08:05","guid":{"rendered":"https:\/\/textilfy.es\/help-center\/"},"modified":"2026-04-16T11:08:19","modified_gmt":"2026-04-16T09:08:19","slug":"help-center","status":"publish","type":"page","link":"https:\/\/textilfy.es\/en\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"
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We’re here to help<\/h1>\n\n\n
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If you wish, you can contact us on 91 049 39 91<\/a><\/strong> from Monday to Friday from 08:00 a.m. to 3:00 p.m. or by sending us an email to support@textilfy.com<\/a><\/strong>.<\/p>\n\n<\/div>\n<\/div>

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Client’s tissue conditions<\/h2>\n\t\t\t\t\t

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At Textilfy we accept that you send us your own fabrics. But there are a series of conditions of the customer fabric that must be met to reduce incidents as much as possible. <\/p>\n\n

1.- It must indicate the exact composition of the fabric. The fabric must be 100% natural or 100% synthetic, in case it was a mixture of natural and synthetic, one of the two must predominate at least 75%. <\/p>\n\n

2.- The fabric must ALWAYS be white, off-white, ecru… NEVER colored. <\/p>\n\n

3.- Fabric that comes with fibers that detach easily (lint) will not be admitted.<\/p>\n\n

4.- Maximum stamping width 160 cm.<\/p>\n\n

5.- You must send between 1 meter more than the area you want to stamp. That is, if you want to print for example 2 meters, you must send us at least 3 meters of fabric. We don’t waste that meter, we will send it back along with the rest of the order. <\/p>\n\n

6.- You must indicate the side on which you want it to be stamped.<\/p>\n\n

7.- From 5 meters, the fabric must be wound or an extra 3\u20ac\/meter will be charged.<\/p>\n\n

8.- As it is a fabric provided by the customer whose behavior in the production processes we do not know, we cannot be responsible for the final result of the same. We advise first to try with 1-2 meters. <\/p>\n\n

9.- On the outside of the package you must clearly indicate your name or order reference.<\/p>\n\n

10.- The shipping address is: <\/p>\n\n

TEXTILE CIRCLE \/ TEXTILFY<\/p>\n\n

312 Lanjar\u00f3n Street<\/p>\n\n

18210 Peligros (Granada)<\/p>\n\n

Opening hours: Mon to Fri from 8:00 a.m. to 3:00 p.m. <\/p>\n\n

From our new e-commerce you can manage the purchase directly. For both natural<\/a> and synthetic fabrics<\/a>. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t

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How to get the purchase invoice<\/h2>\n\t\t\t\t\t

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The purchase invoice is automatically sent from the Textilfy ERP to the email address with which you made your purchase. It normally takes 3-5 days to ship it. If you have not received it after that time, you can request it by writing to hello@textilfy.com<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t

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Quantity discounts<\/h2>\n\t\t\t\t\t

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At Textilfy we apply the following quantity discounts for all the fabrics we work with. This does not apply to ready-made products that you can buy in our 3D configurator<\/a>. <\/p>\n

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\"Screenshot<\/figure>\n<\/div>\n

You can print as many designs as you need, it doesn’t have to be all the meters with the same design or with the same rapport. For the discount to apply, all meters must be of the same fabric. <\/p>\n\n

All of these fabrics are served with the usual delivery times that you can calculate in the last step of the purchasing process. You can also see them here<\/a>. <\/p>\n\n

For orders of more than 100 meters of the same type of fabric, please consult conditions by writing to the email hello@textilfy.com. We can offer better prices especially if you don’t have to meet very tight delivery times. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t

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How to know the status of the order<\/h2>\n\t\t\t\t\t

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To find out the status of the order, you must log in to Textilfy with the same email address with which you placed the order. Then go to Orders<\/a> from My Account. Then you’ll see something like this: <\/p>\n\n

\"Screenshot<\/figure>\n\n

Among the different statuses that you can find your order are the following:<\/p>\n\n

– Pending: The order has been successfully placed and is queued for review and production.<\/p>\n\n

– In process: All files have been reviewed and the order is in the production queue on the corresponding machine.<\/p>\n\n

– Pending Shipment: All items in your order are ready to pack.<\/p>\n\n

– Shipped: Your order has already been shipped. You will receive an email with the tracking track. <\/p>\n\n

– Cancelled: You have given the order to cancel your order.<\/p>\n\n

– Refunded: You have given an order to refund your order.<\/p>\n\n

– Failed: There has been a problem, usually with the generation or download of the file. If we are unable to fix it, we will contact you. <\/p>\n\n

– On hold: Your order is on standby, usually due to the customer’s order or because there is a problem with the file or stock.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t

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How long will it take for my order to arrive?<\/h2>\n\t\t\t\t\t

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As for production times, we usually take 5 working days on synthetic fabric and 10 working days on natural fabric. To this must be added the shipping time, this will depend on the type of transport you choose when placing the order, it can be between 1-3 working days more. For international shipments consult. <\/p>\n\n

All orders whose entry time is after 11:00 a.m., will count as the first day of production, the working day immediately after. It is important to take this information into account, especially in cases of orders with an emergency supplement. <\/p>\n\n

The production time can be shortened by paying an emergency supplement if you need it very quickly.<\/p>\n\n

We have 2 types of emergency supplement:<\/p>\n\n

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  1. 24\/48h in which an extra 50% is charged on the total value of the order with a minimum of \u20ac35. 1-2 working days of production + 1 working day of transportation. <\/li>\n\n\n\n
  2. 48\/72h in which an extra 25% is charged on the total value of the order with a minimum of \u20ac25. 2-3 working days of production + 1 working day of transportation. <\/li>\n<\/ol>\n\n

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    Type of inks with which fabrics are printed<\/h2>\n\t\t\t\t\t

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    At Textilfy we have 3 types of printing depending on the fibre or material on which we are printing: synthetic fabrics, natural fabrics or leatherette.<\/p>\n

    Synthetic fabrics are printed by sublimation. The inks are OEKO-TEX certified and are water-based. <\/p>\n

    The natural fabrics are printed with pigment and the inks, in addition to being OEKO-TEX certified, are GOTS certified.<\/p>\n

    If you want to know more information about the production process of any of our fabrics, contact us at hello@textilfy.com.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t

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    About fabric care<\/h2>\n\t\t\t\t\t

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    In general, our fabrics can be washed in the washing machine at a maximum temperature of 30\u00ba.<\/p>\n

    Leatherettes, oilcloth and cotton canvas can NOT be put in the washing machine. They are cleaned with a damp cloth. <\/p>\n

    Under no circumstances should you use bleach such as bleach or chlorine. Preferably iron at low temperature on the side of the fabric (not on the side of the print). <\/p>\n

    In finished fabrics, so that the colour is preserved as best as possible in the wash, it is advisable to wash the garment inside out in short washing machine programmes at 30 \u00baC, without pre-washing, and with phosphate-free soap for coloured clothes. Never dry clean and, if hand washed, use only the recommended amount of detergent and do not soak more than indicated. Do not tumble dry and allow to air dry. <\/p>\n

    Wear and tear can appear on natural fabrics when the fabric folds and rubs against the washing machine drum, so it is advisable to wash by hand. If you want to put it in the washing machine, we advise turning the product inside out before putting it in the washing machine and, if it is a bag or toiletry bag, insert a towel in it so that it bulges and folds it at no time during the washing cycle. <\/p>\n

    Not all fabrics are equally resistant to wear and tear due to washing or friction, so as a general rule, we do not recommend industrial washes, dry cleanings or hand washing with a lot of soap\/friction. In any case, if you need a fabric whose print is very resistant to wear, please write us an e-mail to hello@textilfy.com telling us your case and we will recommend the one that best suits your needs. Never accept these conditions without first being sure if the fabric you are going to print on meets the washing expectations you have. <\/p>\n

    Specifically, it is good to know that in prints on cellulose or protein fibers (silk, cotton, linen, viscose…), when a solid background color is made, or the print has a lot of background and little shape (the solid color is very visible), partial wear can occur in the wash. We do not recommend solid background colors in these cases. <\/p>\n

    It is recommended to iron the prints from the back and with the iron on medium heat. Our synthetic fabrics do not allow pleating and must be ironed carefully by placing a cloth between the printed sides of the fabric if they are to be ironed against each other, always doing a prior ironing test. They are sublimated fabric and the ink can be reactivated by staining the opposite fabric. <\/p>\n

    As for the uses of the fabric, it is up to the customer to carry out the necessary tests to verify that the fabric meets the needs required for the desired application, since we are not responsible for possible damage caused by its use.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t

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    Shipping costs and conditions for each area<\/h2>\n\t\t\t\t\t

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    At Textilfy we produce from Spain and ship your purchases all over the world<\/strong>. If at the time of placing the order it is indicated that we cannot serve the destination country, please write to us at hello@textilfy.com<\/a> so that we can help you and calculate the shipping cost. <\/p>\n

    SPAIN (Peninsula) AND PORTUGAL<\/strong><\/p>\n

    Shipments to Spain are processed in 24 hours through GLS. Its cost is from \u20ac5.39 and shipping is free for orders over \u20ac89. <\/p>\n

    SPAIN (Balearic Islands)<\/strong><\/p>\n

    Shipments to Mallorca, Menorca, Ibiza and Formentera are processed in 48-72 hours through Correos or GLS. Its cost is from \u20ac7.83. <\/p>\n

    SPAIN (Canary Islands, Ceuta and Melilla)<\/strong><\/p>\n

    Shipping will be done once a week and takes approximately 4-5 days. Textilfy is NOT responsible for any taxes that customs may charge at destination. They are usually sent by Correos as a registered letter or with a “flat rate” package. <\/p>\n

    FRANCE, BELGIUM, LUXEMBOURG, MONACO<\/strong><\/p>\n

    Shipments to France are processed in 2-3 business days via GLS (ground). Its cost starts at \u20ac15.22. <\/p>\n

    UNITED KINGDOM<\/strong><\/p>\n

    Shipments to the United Kingdom are processed in 3-4 business days via GLS (ground) or DHL (air). Its cost starts at \u20ac26.16. <\/p>\n

    ITALY<\/strong><\/p>\n

    Shipments to Italy are processed in 2-3 business days via GLS (land). Its cost starts at \u20ac15.22. <\/p>\n

    GERMANY<\/strong><\/p>\n

    Shipments to Germany are processed in 2-3 business days via GLS (ground). Its cost starts at \u20ac15.22. <\/p>\n

    REST OF EUROPE AND REST OF THE WORLD<\/strong><\/p>\n

    Textilfy geolocates and automatically calculates the shipment to your destination according to the weight of the products added to the cart. We usually use DHL by air to reach those countries for which there is no ground shipping option from Spain. If you have any questions, write to us at hello@textilfy.com. <\/p>\n

    IMPORTANT:<\/strong> Textilfy is NOT responsible for any taxes and customs management that the country may charge at destination.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t

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    Color replacement in print files<\/h2>\n\t\t\t\t\t

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    The topic of color is the most complex but we are going to try to explain it as best as possible so that you have the necessary knowledge and tools to achieve what you need. We will focus on color substitution. <\/p>\n\n

    In digital printing on natural fabrics the color yield is limited and the tones are always a little matte, this is something inherent to digital printing on natural fabrics. For synthetic fabrics, for example, the color yield is much higher and we can obtain very intense, bright and saturated colors. <\/p>\n\n

    You should bear in mind that what you see on the screen and what you later get on the fabric can vary due to many factors: the fabric on which we print, the color profile of the file, the calibration of each screen… This is specifically discussed in our terms of use<\/a>. <\/p>\n\n

    If you want a specific color, it is best to use our color chart, since there will always be differences between what you see on the screen and what you get printed. I am attaching some information about the use of our color chart<\/a>. <\/p>\n\n

    One thing to keep in mind is that in digital printing there will always be variations in color from what you see on the screen to what you get stamped on the fabric. Each screen has a different color calibration so the same file will look somewhat different if you see it on one screen or another, this makes the screens serve as a general orientation but never as a safe value. <\/p>\n\n

    When we want specific shades, it is best to work with our CMYK FOGRA39 COLOR CHART, it is the most reliable, the fastest and in the long run the most economical. I will explain it briefly and if you need it later I will expand this information. The patterned color chart looks something like this: <\/p>\n

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    \"Synthetic<\/figure>\n<\/div>\n

    The colour chart takes up 1 metre of printed fabric and its price is that of the fabric on which it is printed.<\/p>\n\n

    This chart is specific to each fabric, as each fabric has its own unique color performance so that the same file will look different when printed on different fabrics. That is why it is ESSENTIAL<\/strong> to always work with the color chart printed on the same fabric that we are going to print our designs. <\/p>\n\n

    USING THE CMYK FOGRA39 COLOR CHART AND COLOR SUBSTITUTION<\/strong><\/p>\n\n

    The color chart printed on fabric is accompanied by that same chart in digital format so that you can use it when designing. I would send this digital letter to you by email. <\/p>\n\n

    1.- Choose the tone you like over the color chart printed on the fabric.<\/p>\n\n

    2.- We take this color from the digital color chart (file opened on our computer).<\/p>\n\n

    3.- We stick that same tone in our design. In this way, regardless of what we see on each screen, we will always know with total certainty what tone will reach us in the printed fabric. <\/p>\n\n

    It is ESSENTIAL for a correct use of this color chart and applying color substitution is that ALL files are at all times in the CMYK color profile FOGRA39.<\/p>\n\n

    When you are going to use the colour chart (file and printed physical letter), if you have any questions, please contact us and we will try to answer any questions you may have.<\/p>\n\n

    If you want this print with greater intensity, the ideal is undoubtedly to choose synthetic fabrics, surely the result in terms of color will be more satisfactory in terms of color performance.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t

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    Preparing Files for Printing and Their Resolution<\/h2>\n\t\t\t\t\t

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    To prepare files for printing, here are some tips even if you are not an expert with digital editing tools such as Photoshop or Illustrator. When you upload a file, Textilfy must in principle correctly recognize the actual size at which the image is and also its resolution. This, obviously, does not always happen because there are many image editing programs, with multiple versions each, and it is difficult that even having a standard file extension and resolution the recognition of all the data in the file works automatically correctly 100% of the time. <\/p>\n\n

    For this reason it is so important that, before uploading the final print file, you thoroughly check what are the values that Textilfy is returning to you (what values are the ones that it is automatically measuring) and if these correspond to what you want to obtain in fabric.<\/p>\n\n

    Let’s do an example here by uploading a basic image with the old Textilfy logo to prepare files for printing. You can download it from here<\/a> in case you want to do tests. <\/p>\n\n

    After selecting the type of fabric and quantity we need, we upload it directly and the following information appears:<\/p>\n

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    \"Uploading<\/figure>\n<\/div>\n

    Textilfy is telling us that it has correctly recognized the image, it tells you first the name of the file and secondly its weight. Then the size in pixels and finally its dimension in centimeters at a specific resolution. <\/p>\n\n

    This size in centimeters and this resolution are the dimensions that will be respected when preparing the file for typewriting.<\/strong><\/p>\n\n

    If we look at the preview that Textilfy also makes automatically:<\/p>\n

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    \"Preview<\/figure>\n<\/div>\n

    We can count that in the 145cm width of the fabric there are 11 repetitions of the logo and a little more of the number 12. If you divide 145cm by those 11 units you get just over 13 centimeters, which is what Textilfy is telling you (in text) that your file is wide. <\/p>\n\n

    IMPORTANT.<\/strong> When preparing files for printing, the preview that Textilfy makes is just that, a PREVIEW. It is usually loaded at very low resolution to do it as quickly as possible and not to overwhelm the server due to several clients loading designs simultaneously. Therefore, if you notice low file quality or strong pixelation, you should not panic as long as you have made sure that your file is of sufficient quality. That is, there are times when even with sufficient quality the file may look a little blurry or pixelated in the preview. <\/p>\n\n

    Let’s now open this same file in Photoshop and check its dimensions from the Image > Image Size menu…<\/p>\n

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    \"Preview<\/figure>\n<\/div>\n

    What information can we read here? That indeed the pixels of width x height coincide exactly with the automatic reading that Textilfy returns to us. But if we go a little further down, under Document Size<\/strong>, we see differences. Here it marks a resolution of 300dpi and dimensions of 6.16 x 6.16 cm. We can see that it is just half of what Textilfy told us because the image has just twice the resolution. <\/p>\n\n

    In reality, the image is exactly the same, i.e., the file itself contains exactly the same information. The difference is that Photoshop is showing it to us with 300dpi instead of 150dpi. If we do the exercise of modifying the resolution by lowering it to 150dpi and (VERY IMPORTANT) without checking the Resample image<\/strong> option, we get the following: <\/p>\n

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    \"Resolving<\/figure>\n<\/div>\n

    In this case it is measuring the same size as Textilfy although there is a slight difference.<\/p>\n\n

    If you are not very convinced about how to prepare files for printing, that the resolution\/quality\/size of your file is adequate, check the “File Review”<\/strong> option that we have incorporated into our shopping cart. File review is an extra service that includes: checking size, resolution, and continuity of the design. It does not include the modification or correction of the original design. But you make sure that the process of preparing files for textile printing doesn’t become a problem for you. <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t

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    What is a color chart?<\/h2>\n\t\t\t\t\t

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    Many of our customers ask us what a color chart is. A colour chart or pantonera is an archive, in our case, with about 1,600 colour references that we use to print on each of the fabrics we work with and thus have a specific reference for each of the shades. <\/p>\n\n

    Here’s what ours looks like printed on a synthetic fabric:<\/p>\n

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    \"Synthetic<\/figure>\n<\/div>\n

    For each fabric you have the possibility to buy a color chart. It is one of the 3 options that you find in the product sheet of each of our fabrics: <\/p>\n

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    \"Screenshot<\/figure>\n<\/div>\n

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    You receive it at home printed on the specific fabric you want and so you can make color substitution to nail the color you are looking for. The file with which we have stamped the letter can be downloaded directly from here<\/a>. <\/p>\n\n

    If you want to know more about how a color replacement is made, click here<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t

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    What payment methods do you accept?<\/h2>\n\t\t\t\t\t

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    The payment methods we accept are: debit\/credit card through the Redsys payment gateway, Bizum, PayPal, Klarna and Bank Transfer. We have another option to pay by debit\/credit card through the Stripe payment gateway with which you have the option to save your cards in encrypted form so that future purchases are easier. <\/p>\n

    Orders paid by Card, Bizum, PayPal and Klarna go directly into the production queue or into review (if applicable).<\/p>\n

    Orders paid by transfer are reviewed daily to pass them to production, normally it will take about 24\/48 hours to receive the confirmation email. To avoid delays, we advise you to send us an email to hello@textilfy.com with proof of payment. Orders that are pending payment will appear in My Orders<\/a> with this status until the payment is successfully validated. But they do not go into production in the meantime. <\/p>\n

    If you select an emergency supplement option, it is recommended that you make use of payment by Card, Bizum, PayPal or Klarna so as not to delay the order due to the time elapsed in validating the payment by transfer.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t<\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"

    We’re here to help If you wish, you can contact us on 91 049 39 91 from Monday to Friday from 08:00 a.m. to 3:00 p.m. or by sending us an email to support@textilfy.com.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-290588","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/textilfy.es\/en\/wp-json\/wp\/v2\/pages\/290588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/textilfy.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/textilfy.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/textilfy.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/textilfy.es\/en\/wp-json\/wp\/v2\/comments?post=290588"}],"version-history":[{"count":2,"href":"https:\/\/textilfy.es\/en\/wp-json\/wp\/v2\/pages\/290588\/revisions"}],"predecessor-version":[{"id":290601,"href":"https:\/\/textilfy.es\/en\/wp-json\/wp\/v2\/pages\/290588\/revisions\/290601"}],"wp:attachment":[{"href":"https:\/\/textilfy.es\/en\/wp-json\/wp\/v2\/media?parent=290588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}